responsible for reception, internal sales, walk-in customers, admin (includes filing invoices) and matching quality, world class customer experience, innovating new solutions and meeting customers' needs, having a correspondence Internal Sales: Attending to walk-in customers and vistors, greeting with a positive, helpful check stock and confirm stock availability with customers / Sales Rep) Send quotes / pro-forma invoices required Receive proof of payment (POP) for COD customers Prepare picking slips for deleiveries and sending
and assist with customers queries
with customers queries Ensure high level delivery of customer service Proactively keep customers up to
budgets and progress Monitors risk factors Monitors customer & product trends Monitors the external market Maintains accurate customer records including installed base, key contacts, sales figures, customer project status Liaises, communicates and provides feedback to customers and internal stakeholders Builds long-term and and mutually beneficial relationships with customers and stakeholders Monitors progress for the establishment financial indicators, infrastructure, customer satisfaction, sales, service and market penetration Analyses
budgets and progress Monitors risk factors Monitors customer & product trends Monitors the external market Maintains accurate customer records including installed base, key contacts, sales figures, customer project status Liaises, communicates and provides feedback to customers and internal stakeholders Builds long-term and and mutually beneficial relationships with customers and stakeholders Monitors progress for the establishment financial indicators, infrastructure, customer satisfaction, sales, service and market penetration Analyses
be able to work under pressure. Excellent customer service. Attention to detail. Computer literate (Excel and or recycling relating services. Driven and passionate about client services. Duties : Must be able to
be able to work under pressure. Excellent customer service. Attention to detail. Computer literate (Excel and or recycling relating services. Driven and passionate about client services. Duties : Must be able to
point-of-contact for heavy mining equipment key customer accounts and coordinates/ facilitates stakeholders stakeholders in all activities from the development of a customer strategy, forecasting & budgeting, tender resulting in customer satisfaction and generation of new business/sales. Stays abreast of customer relationship relationship building opportunities Stays abreast of customer issues & business environment along with organizational organizational branding & marketing strategies Monitors customer fleet aging and replacement requirements Interrogates
point-of-contact for heavy mining equipment key customer accounts and coordinates/ facilitates stakeholders stakeholders in all activities from the development of a customer strategy, forecasting & budgeting, tender resulting in customer satisfaction and generation of new business/sales. Stays abreast of customer relationship relationship building opportunities Stays abreast of customer issues & business environment along with organizational organizational branding & marketing strategies Monitors customer fleet aging and replacement requirements Interrogates
written and spoken communication skills – Strong customer service skills – A friendly and professional telephone