Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned set KPI targets through performance tracking, coaching, and management Quality assurance as per strict development initiatives, including mentoring and coaching Monthly performance analysis reporting and feedback
clients and service providers.
B. Coaching and Mentoring:
• Support line managers
(and/or Branch admin support staff).
• Ongoing coaching on presentation skills.
• Sharing all changes
classroom training sessions
• Proven knowledge in coaching & mentoring abilities
• Ability to report
needs of the division to maintain good standards. Coaching & Mentoring: • Support line managers with (and/ or Branch admin support staff). • Ongoing coaching on presentation skills. • Sharing all changes classroom training sessions Proven knowledge in coaching & mentoring abilities Ability to report on
needs of the division to maintain good standards. Coaching & Mentoring: • Support line managers with (and/ or Branch admin support staff). • Ongoing coaching on presentation skills. • Sharing all changes classroom training sessions Proven knowledge in coaching & mentoring abilities Ability to report on
when meeting with clients, and service providers. Coaching & Mentoring: Support line managers with re-upskilling/ (and/ or Branch admin support staff). Ongoing coaching on presentation skills. Sharing all changes to classroom training sessions Proven knowledge in coaching & mentoring abilities Ability to report on
when meeting with clients, and service providers. Coaching & Mentoring: Support line managers with re-upskilling/ (and/ or Branch admin support staff). Ongoing coaching on presentation skills. Sharing all changes to classroom training sessions Proven knowledge in coaching & mentoring abilities Ability to report on
meeting with clients, and service providers. B. Coaching & Mentoring: • Support line managers with (and/ or Branch admin support staff). • Ongoing coaching on presentation skills. • Sharing all changes classroom training sessions • Proven knowledge in coaching & mentoring abilities • Ability to report
of Microsoft access
meeting with clients and service providers. B. Coaching and Mentoring: • Support line managers with re-upskilling/ (and/or Branch admin support staff). • Ongoing coaching on presentation skills. • Sharing all changes classroom training sessions • Proven knowledge in coaching & mentoring abilities • Ability to report
meeting with clients and service providers. B. Coaching and Mentoring: • Support line managers with re-upskilling/ (and/or Branch admin support staff). • Ongoing coaching on presentation skills. • Sharing all changes classroom training sessions • Proven knowledge in coaching & mentoring abilities • Ability to report