Friday COMPETENCIES Essential Competencies: ● Examining Information ● Articulating Information ● Making the time spent with each query. ● Manage the ticketing system. ● Escalate queries with discretion. ● to ensure client satisfaction. ● Maintain the ticketing system. ● Ensure other required documents, reports
Friday COMPETENCIES Essential Competencies: ● Examining Information ● Articulating Information ● Making the time spent with each query. ● Manage the ticketing system. ● Escalate queries with discretion. ● to ensure client satisfaction. ● Maintain the ticketing system. ● Ensure other required documents, reports
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: · Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium: 17 Std. · Low: 35 time DAM operations concerning service request ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium:
systems Responding to client IT support requests/tickets. Providing technical support on-site Offering solutions Join weekly meeting with the IT manager to track ticket and SLA progress Bachelor's degree in design engineering of on-site tickets & assist Head Office users remotely when required, depending on ticket volume. Driver's
return, maintenance and safe custody of modules, ticket machines and related equipment and systems. Authorise collection of cash revenue, and ticket sales of the cashiers, ticket sellers, and outsourced service
for debt collection Ensure there are no error tickets stuck in the Equlibrio and resolve any zero price Equilibrio inventory report balances to physical tickets Record all sales Attend to debtors' receipts and
60 Credits • Successfully completed the RE 5 Examination Level 1 Market related
60 Credits • Successfully completed the RE 5 Examination Level 1 Market related
management) o Resolve incident tickets o Analyse and resolve problem tickets · Experience with VIP and End-user
healthcare crusader!
Here is your golden ticket: