systems Responding to client IT support requests/tickets. Providing technical support on-site Offering solutions Join weekly meeting with the IT manager to track ticket and SLA progress Bachelor's degree in design engineering of on-site tickets & assist Head Office users remotely when required, depending on ticket volume. Driver's
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escalated service desk tickets and IT support service providers, ensuring that the ticket is kept updated at stakeholder is kept informed of the status of their ticket. Documentation and knowledge transfer of all work
BMW IT documentation, e.g. Operations Manuals) · Ticket creation and resolving requests for incident management and ITIL support processes at Enterprise level · Ticket creation, co-ordination and communication with
Infrastructure and standards. Support, procedures and ticket management improvements. System changes, audits
g., user authorisation, firewalls), Prioritise tickets that need to be settled, Installations, upgrades