Training Call Centre Global Direct Jobs in Cape Town

Team Leader Cape Town

 Careerbox

Cape Town Region

managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Drive the operating rhythm by providing daily direction and communication to agents to ensure that daily and conduct regular quality assurance checks of call and ensure processes and procedures are adhered work problems providing appropriate coaching, direction and resolution Respond appropriately to daily rhythm. Ensure employees have access to appropriate training and other resources to perform their jobs. Provide

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