highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call non-performers within Acceptable time frames. • Manage agents who do not meet required performance standards audits • Effectively manage team workload • Responsible for all Performance Management initiatives for the
encompassing people, process and stakeholder metrics · Manage the implementation of key risk strategy directives directives to support business · Accountable for the management of joint business objectives in tandem with business & recovery) policy framework · Ensure daily management of the strategy/campaign platform, through the mandates · Convert company data into workable management information. · Track and record strategy performance
encompassing people, process and stakeholder metrics · Manage the implementation of key risk strategy directives directives to support business · Accountable for the management of joint business objectives in tandem with business & recovery) policy framework · Ensure daily management of the strategy/campaign platform, through the mandates · Convert company data into workable management information. · Track and record strategy performance