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  •  Customer service / support

Head Of Customer Experience

South Africa

role will encompass fostering a service culture, driving service excellence, and acting as the voice of catalogue, along with CX frameworks and SOPs.

  • Drive Voice of Customer (VOC), NPS, CSAT, CRM, and complaints identifying pain points, and driving systematic problem-solving.
  • Drive cross-functional engagement skills, ability to set vision and strategy, and drive implementation.
  • Proficiency in public speaking

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