considering relevant regulation and legislation within strict deadlines dictated by the Financial Conduct of use, redress and gestures of goodwill (GOGW) within company policies Arrange for, and follow up on Required: An understanding of the legislation that governs the business and being able to see how that impacts
consistently exceed and practice customer expectations as governed by regulations on a regular basis and to drive
obligations:
• Authorise claims within the set mandate and resolve all claims within the agreed productivity
management of claims handling that must be followed within the regulated agreements as specified by the relevant
/>Maintain effective relations with all stakeholders within the organisation. This includes but is not limited
consistently exceed and practice customer expectations as governed by regulations on a regular basis and to drive obligations: • Authorise claims within the set mandate and resolve all claims within the agreed productivity management of claims handling that must be followed within the regulated agreements as specified by the relevant Maintain effective relations with all stakeholders within the organisation. This includes but is not limited
consistently exceed and practice customer expectations as governed by regulations on a regular basis and to drive obligations: • Authorise claims within the set mandate and resolve all claims within the agreed productivity management of claims handling that must be followed within the regulated agreements as specified by the relevant Maintain effective relations with all stakeholders within the organisation. This includes but is not limited
this could be for students who wish to change within a semester, between semesters or between years students on the relevant policies and procedures that govern student life on campus. Facilitates follow-up Programme Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed
potential indemnity concerns, within agreed authority levels and within agreed SLA. Job Responsibilities: ensure closure is actioned in a timely manner, within SLA's. Maintain positive relationships with all level Customer Service Skills Previous experience within the contact centre/insurance industry beneficial advantageous Previous complaint handling experience within an FCA regulated business is ideal. Experience
potential indemnity concerns, within agreed authority levels and within agreed SLA. Job Responsibilities: ensure closure is actioned in a timely manner, within SLA's. Maintain positive relationships with all level Customer Service Skills Previous experience within the contact centre/insurance industry beneficial advantageous Previous complaint handling experience within an FCA regulated business is ideal. Experience
potential indemnity concerns, within agreed authority levels and within agreed SLA. Job Responsibilities: ensure closure is actioned in a timely manner, within SLA’s. Maintain positive relationships with all level Customer Service Skills Previous experience within the contact centre/insurance industry beneficial advantageous Previous complaint handling experience within an FCA regulated business is ideal. Experience
hours if required
per Equity requirements. By applying for a role within Empact Group (Proprietary) Limited, all Personal