company based in Sandton is looking for a MEMBER SERVICES LIAISON/KEY ACCOUNT MANAGER to grow their membership
growth and profitability of the Company's Sales Department by developing a sustainable sales function targeted market share targets. To offer a differentiated service, to display professionalism and confidence to customers supplier status. Travelling expenses are completed correctly, is properly vouched and submitted to the Regional merchandising, promotions and pricing Maintain and service existing clients Source and grow new on-going business business Achieve sales targets and ensure services levels are achieved through effective customer satisfaction
Communications, and Service & Maintenance Records. Responsible for working with the SHEQ department and providing CAIA SA safety file. Responsible for Championing department communication strategies to support enhanced right time in safety condition and suggesting corrective measures if necessary. Determine and facilitate outside carriers to ensure the best rates and service are employed to support the Petrocam experience schedules, and maintaining high standards of customer service. Survey and study the market, get to know risk
Communications, and Service & Maintenance Records. Responsible for working with the SHEQ department and providing CAIA SA safety file. Responsible for Championing department communication strategies to support enhanced right time in safety condition and suggesting corrective measures if necessary. Determine and facilitate outside carriers to ensure the best rates and service are employed to support the Petrocam experience schedules, and maintaining high standards of customer service. Survey and study the market, get to know risk
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customers to the Brand by ensuring the highest quality service, increasing customer retention and loyalty, conquest
Plan and achieve National After Sales objectives (Service Quality, After Sales Market Share Growth, Parts
Advertising campaigns, promotion of sales, top Service Quality and Customer Satisfaction to increase loyalty
work closely with Group Parts Supply Chain, Group Service and other key role players to ensure common purpose
monitor National Audits and Corrective Actions to achieve the required Service delivery outputs
• Develop
proactive member communication and contact to enhance service, access to information and advice for clients and touchpoints and moments of truth to deliver exceptional service and brand values. • Identify the gaps or shortfalls Collect, track and analyse member feedback, track service levels and performance data and liaise with internal red flags wherever the business processes need correction to ensure the member has a seamless experience a seamless experience with the websites, self-service apps, consultants and call centre • Identify emerging
Coordinate sales effort with team members and other departments Analyze the market's potential, track sales and activities, and potential for new products and services. Keep abreast of best practices and promotional
Coordinate sales effort with team members and other departments Analyze the market's potential, track sales and activities, and potential for new products and services. Keep abreast of best practices and promotional
CLIENTS. Interface with all customers, Internal departments and Principals when required. Build solid relationships Engineering and product management Engineering services and support Skills defined above. Communication