Back Of House Manager Stellenbosch - Stellenbosch
Intellistaff
Reference: JHB003148-TG-1 Our Hospitality client is a world-class destination offering culture, cuisine, golf and entertainment. Position Overview: The Back of House Manager is responsible for overseeing all operations in the back-of-house areas, ensuring that the highest standards of cleanliness, organization, and efficiency are maintained. This includes managing housekeeping, laundry, maintenance, and other support departments. The Back of House Manager plays a critical role in supporting the overall hotel operations and ensuring guest satisfaction by maintaining a well-functioning and clean environment. Key Responsibilities: - Management and Supervision: o Lead and supervise the housekeeping, laundry, and maintenance teams. o Schedule and assign tasks to ensure all back-of-house operations run smoothly and efficiently. o Conduct regular team meetings to communicate goals, updates, and expectations. - Operational Oversight: o Ensure all public areas, guest rooms, and back-of-house areas are clean, organized, and well-maintained. o Oversee laundry operations to ensure timely and effective cleaning of linens and uniforms. o Manage maintenance tasks, including routine repairs and preventive maintenance programs. - Inventory and Supplies: o Monitor and manage inventory levels of cleaning supplies, linens, and other necessary materials. o Coordinate with suppliers to order and restock items as needed. o Implement cost-effective practices to manage resources and reduce waste. - Quality Control and Standards: o Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure high standards of cleanliness and maintenance. o Address any issues or deficiencies promptly and effectively. o Develop and enforce standard operating procedures for housekeeping, laundry, and maintenance. - Staff Training and Development: o Train new employees and provide ongoing training to current staff on cleaning techniques, safety protocols, and customer service standards. o Foster a positive work environment and promote teamwork and professional development. o Conduct performance evaluations and provide feedback to staff. - Health and Safety Compliance: o Ensure compliance with all health and safety regulations and hotel policies. o Implement and monitor safety protocols to prevent accidents and injuries. o Maintain records of safety inspections, incidents, and training sessions. - Budget Management: o Assist in preparing and managing the budget for back-of-house operations. o Monitor expenses and identify opportunities for cost savings without compromising quality. Qualifications: - Experience: o Minimum of 3-5 years of experience in a supervisory role in housekeeping, maintenance, or a related field within the hospitality industry. o Proven track record of managing and leading teams effectively. - Skills: o Strong leadership and team management skills. o Excellent organizational and multitasking abilities. o Effective communication and interpersonal skills. o Attention to detail and commitment to maintaining high standards. o Problem-solving skills and ability to handle unexpected situations calmly and efficiently. - Education: o High school diploma or equivalent required. o Bachelor's degree in hospitality management or a related field preferred. - Physical Requirements: o Ability to stand and walk for extended periods. o Ability to lift and move heavy objects o Flexibility to work evenings, weekends, and holidays as needed. Work Environment: - Dynamic and fast-paced environment. - Regular exposure to cleaning chemicals and equipment. - Collaborative work with various hotel departments to ensure smooth operations. MR - MR - Monthly
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