Back of House Manager - Stellenbosch
Key Responsibilities:
- Management and Supervision:
o Lead and supervise the housekeeping, laundry, and maintenance teams.
o Schedule and assign tasks to ensure all back-of-house operations run smoothly and efficiently.
o Conduct regular team meetings to communicate goals, updates, and expectations.
- Operational Oversight:
o Ensure all public areas, guest rooms, and back-of-house areas are clean, organized, and well-maintained.
o Oversee laundry operations to ensure timely and effective cleaning of linens and uniforms.
o Manage maintenance tasks, including routine repairs and preventive maintenance programs.
- Inventory and Supplies:
o Monitor and manage inventory levels of cleaning supplies, linens, and other necessary materials.
o Coordinate with suppliers to order and restock items as needed.
o Implement cost-effective practices to manage resources and reduce waste.
- Quality Control and Standards:
o Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure high standards of cleanliness and maintenance.
o Address any issues or deficiencies promptly and effectively.
o Develop and enforce standard operating procedures for housekeeping,
laundry, and maintenance.
- Staff Training and Development:
o Train new employees and provide ongoing training to current staff on
cleaning techniques, safety protocols, and customer service standards.
o Foster a positive work environment and promote teamwork and
professional development.
o Conduct performance evaluations and provide feedback to staff.
- Health and Safety Compliance:
o Ensure compliance with all health and safety regulations and hotel
policies.
o Implement and monitor safety protocols to prevent accidents and
injuries.
o Maintain records of safety inspections, incidents, and training sessions.
- Budget Management:
o Assist in preparing and managing the budget for back-of-house
operations.
o Monitor expenses and identify opportunities for cost savings without
compromising quality.
Qualifications:
- Experience:
o Minimum of 3-5 years of experience in a supervisory role in
housekeeping, maintenance, or a related field within the hospitality
industry.
o Proven track record of managing and leading teams effectively.
- Skills:
o Strong leadership and team management skills.
o Excellent organizational and multitasking abilities.
o Effective communication and interpersonal skills.
o Attention to detail and commitment to maintaining high standards.
o Problem-solving skills and ability to handle unexpected situations
calmly and efficiently.
- Education:
o High school diploma or equivalent required.
o Bachelor's degree in hospitality management or a related field
preferred.
- Physical Requirements:
o Ability to stand and walk for extended periods.
o Ability to lift and move heavy objects
o Flexibility to work evenings, weekends, and holidays as needed.
Work Environment:
- Dynamic and fast-paced environment.
- Regular exposure to cleaning chemicals and equipment.
- Collaborative work with various hotel departments to ensure smooth
operations. Apply Now
- Management and Supervision:
o Lead and supervise the housekeeping, laundry, and maintenance teams.
o Schedule and assign tasks to ensure all back-of-house operations run smoothly and efficiently.
o Conduct regular team meetings to communicate goals, updates, and expectations.
- Operational Oversight:
o Ensure all public areas, guest rooms, and back-of-house areas are clean, organized, and well-maintained.
o Oversee laundry operations to ensure timely and effective cleaning of linens and uniforms.
o Manage maintenance tasks, including routine repairs and preventive maintenance programs.
- Inventory and Supplies:
o Monitor and manage inventory levels of cleaning supplies, linens, and other necessary materials.
o Coordinate with suppliers to order and restock items as needed.
o Implement cost-effective practices to manage resources and reduce waste.
- Quality Control and Standards:
o Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure high standards of cleanliness and maintenance.
o Address any issues or deficiencies promptly and effectively.
o Develop and enforce standard operating procedures for housekeeping,
laundry, and maintenance.
- Staff Training and Development:
o Train new employees and provide ongoing training to current staff on
cleaning techniques, safety protocols, and customer service standards.
o Foster a positive work environment and promote teamwork and
professional development.
o Conduct performance evaluations and provide feedback to staff.
- Health and Safety Compliance:
o Ensure compliance with all health and safety regulations and hotel
policies.
o Implement and monitor safety protocols to prevent accidents and
injuries.
o Maintain records of safety inspections, incidents, and training sessions.
- Budget Management:
o Assist in preparing and managing the budget for back-of-house
operations.
o Monitor expenses and identify opportunities for cost savings without
compromising quality.
Qualifications:
- Experience:
o Minimum of 3-5 years of experience in a supervisory role in
housekeeping, maintenance, or a related field within the hospitality
industry.
o Proven track record of managing and leading teams effectively.
- Skills:
o Strong leadership and team management skills.
o Excellent organizational and multitasking abilities.
o Effective communication and interpersonal skills.
o Attention to detail and commitment to maintaining high standards.
o Problem-solving skills and ability to handle unexpected situations
calmly and efficiently.
- Education:
o High school diploma or equivalent required.
o Bachelor's degree in hospitality management or a related field
preferred.
- Physical Requirements:
o Ability to stand and walk for extended periods.
o Ability to lift and move heavy objects
o Flexibility to work evenings, weekends, and holidays as needed.
Work Environment:
- Dynamic and fast-paced environment.
- Regular exposure to cleaning chemicals and equipment.
- Collaborative work with various hotel departments to ensure smooth
operations. Apply Now
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