Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients Reporting to Regional Business Manager Role Summary: To grow the revenue, profitability and cash delivery of the branch. Constantly seek ways to improve the operating quality and efficiency of the branch in order to achieve high levels of service and performance that will meet or exceed the relevant targets within set timeframes. To also identify and develop opportunities for development of branch personnel to enhance and drive improved business performance KEY WORK OUTPUTS and ACCOUNTABILITIES: Manage Customer portfolio and Customer Retention through good customer contact and relationship building and excellent service levels Secure Business Agreements (Service Level Agreements) and drive and grow business to maximise Portfolio Revenue Provide accurate management and forecasting related to finance : revenue, manpower, fleet, service costs, cash, profit Ensure that Accounts Receivable are within targets by managing The DSO Ensure that service planning and routing compliance is in place to optimise efficiency and productivity Ensure that productivity levels are at optimum levels to reach and exceed the state of service targets and reduce credits Drive the Health, Safety & Environment agenda in the branch reducing WDL and LTA to improve and meet business targets. Manage employee relations and performance through effective coaching and performance management Maintain and improve service quality ensuring that CVC targets are met and improved upon Manage all stock and branch assets in accordance with policies, procedures and targets ensuring compliance Manage all removals and the 2nd hand store compliance and controls Key Internal Relationships: Admin Managers, Supervisors & Administration Team Branch Managers (peers) Sales & Marketing teams Technical Support team ALL Functional & Support divisions Key External Relationships: Customers contacts (Procurement, Facilities, Financial Directors) Key Accounts Clients Business network QUALIFICATIONS and EXPERIENCE: Minimum 5 years experience in Service Industry Previous Operations experience in similar role Experience in contract management required. Industry related experience is greatly advantageous Excellent Read, Writing Skills, MS Word, MS Excel, Google, Gmail etc Customer Retention and HR / IR qualifications advantageous Relevant tertiary education is advantageous Excellent communication skills - verbal, written and behavioural Good negotiation skills needed. Numeracy and Computer skills must be very strong and proven. People and performance management skills essential, with strong HR experience through to and including the Labour relations. Proven track record in resource, stock, fleet, manpower, discipline, procurement, finance, debtors, asset and policy management. Fumigation experience and or qualifications advantageous SKILLS and COMPETENCIES: People Leadership with multi-team responsibilities Good understanding of SHE and risk management principles Ability to read and interpret financial reports Good understanding of Labour Law and Policies and Procedures Able to present and communicate information and reports in a meaningful format Forecasting skills Empowerment of staff/colleagues Effective teamwork motivation and drive Clear understanding how to optimise planning, routing, productivity and service delivery Customer Care skills Service excellence Apply Now

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Branch Manager Nelson Mandela Metropole (Gqeberha Port Elizabeth) - South Africa

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