Branch Manager Port Elizabeth - Port Elizabeth
Wispeco Aluminium
About Conways Aluminium: Conways Aluminium is a leading supplier of Aluminium Extrusions and Hardware in Southern African. They supply various market segments in the architectural fenestration and related industries. They have a strategically placed geographical network of branches nationwide that predominantly sell fenestration systems to aluminium and glass fabricators that fabricate and install windows, doors, shop fronts, curtain walls, showers, etc. in new or renovation construction projects. They furthermore stock and sell standard aluminium profiles like angles, flats, tubes, bars, and channels to the public. Key Responsibilities: • Develop and implement strategic plans to sustainably grow sales and profit by expanding sales volume, the customer base and market share across various market segments in the region. • Identify new business opportunities and develop strategies to capitalize on them, including identifying and targeting specific industries or geographical areas for growth. • Oversee all aspects of the stockist business, including but not limited to stock replenishment, sales, internal and external customer service, operations, administration, pricing tactics, margin management, and financial management. • Develop, implement or maintain procedures to ensure efficient and effective business operations and controls. • Champion a culture of excellence in customer service and ensure that customer satisfaction is prioritized and maintained at all times. • Implement customer feedback mechanisms and use insights to continuously improve service delivery. • Lead, manage, and develop a high-performing team through effective recruitment, training, coaching, and performance management. • Foster a positive and inclusive work environment that promotes teamwork, collaboration, and employee engagement. • Develop, manage and report on the branch budget in collaboration with Conways support, ensuring alignment with overall business objectives. • Monitor and analyse financial performance, including sales, expenses, and profitability, and take corrective actions as needed. • Report on business performance as required and prepare regular operational reports and forecasts for review. • In collaboration with the demand planning department, manage stock levels, buying, and inventory control to ensure adequate stock availability, minimized stockouts and dead stock, and prevent stock losses. • Implement efficient supply chain practices to streamline operations, increase productivity and reduce costs. • Ensure compliance with all relevant laws, regulations, and company policies and procedures. • Identify and implement effective risk management strategies to mitigate operational, financial, and regulatory risks. • Drive continuous improvement initiatives to enhance operational efficiency, productivity, and customer satisfaction. • Maintain high standards of housekeeping, safety, and cleanliness in the branch premises to uphold a professional image. • Build and maintain positive relationships with key stakeholders, including customers, suppliers, support departments, industry partners, and where relevant, regulatory authorities. • Act as a key representative of the branch within the organization and in external forums. • Collaborate with senior management and contribute to strategic decision-making processes at the organizational level. Preferred Requirements: 5 Years management experience with a track record of managing successful branches. Relevant tertiary qualification. A good understanding of the Southern African Aluminium market dynamics and Wispeco's fenestration systems. Understanding the factors that affect profitability of a B2B warehouse business that stock, manage margin, sell and distribute goods to fabrication businesses and end-consumers. Preferred Attributes: Dynamic and adaptable leader with strong interpersonal skills and a customer-centric approach. Demonstrate resilience, energy and a positive attitude, fostering a collaborative and supportive team environment. Ability to develop people, learn fast, effectively manage multiple tasks, and thrive in fast-paced and challenging situations. Additionally, strong communication, data analysis and interpretation, problem-solving, and decision-making skills are essential, along with a proactive and results-driven mindset. This role is well-suited for individuals who demonstrate initiative, self-development and have a genuine passion for inspiring and developing people and driving business success.
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