Contact Centre Agent Ekurhuleni (East Rand) - Ekurhuleni
Lesley Snyman and Associates
Promote sales and enhance customer satisfaction by efficiently managing internal sales processes and providing professional support and consultation to customers and staff. Minimum Requirements and Qualifications: Matric / Grade 12 3 years experience in customer service, including sales and lead generation Computer literate in MS Office, SAP experience is advantageous Ability to work shifts and alternate Saturdays Key Performance Areas: Manage inbound calls and provide professional advice Follow up on leads, provide accurate quotes, and identify upsell opportunities Process sales leads, issue quotes, and ensure effective follow-up until sales conversion Handle customer complaints and claims, including payment collections Manage daily administrative tasks, including follow-ups and document management Market Related Salary, including Medical Aid, Provident and 13th Cheque
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