Dialler Manager Durban - South Africa
InspHired Recruitment Solutions
Our client in the Customer Service industry is currently looking for a Dialler Manager , in Durban, Kwa – Zulu Natal. Responsibilities: Play a crucial role in driving the success of outbound calling operations by ensuring that the dialler system is optimized, compliant, and aligned with business objectives. Develop and execute strategies for optimizing dialler operations in alignment with organizational goals. Lead a team of dialler analysts. Oversee the selection, implementation, and management of dialler technology solutions. Define key performance indicators (KPIs) and establish benchmarks for dialler performance. Monitor and analyse performance metrics to identify areas for improvement and implement strategies to drive operational efficiency and effectiveness. Develop and manage budgets for dialler operations. Manage relationships with dialler system vendors and service providers. Generate regular reports and dashboards to provide insights into dialler performance, campaign effectiveness, and ROI. Identify and mitigate risks associated with dialler operations, including data security risks, compliance violations, and technological vulnerabilities. Requirements: At least 2-5 years relevant experience working in a dialler management position (advantageous) BSc. Computer Sciences or National Diploma in IT or Operations Management or equivalent experience. Experience working with Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI), Genesis Dialler, Microsoft Excel. Remuneration: R360 000 – R540 000 per annum.
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