Internship Sales Johannesburg - Johannesburg
Vox Telecom
Meet company objectives by ensuring retention of clients along with profitable sales and growth of the customer base. Achievement of Retention targets on FTTH products. The Hypa brand must be positioned as a premium brand in the fibre industry. Care must be taken to ensure that the brand is consistently deployed. Handle customer complaints and queries via inbound and outbound communication channels, promptly provide appropriate solutions. Answer inbound or outbound customer communications (phone calls, emails, and other channels) and manage customer product and other enquiries. Accurately, professionally, and promptly addressing customers' questions about products and services. Provide accurate, valid and complete product information. Problem-solving and troubleshooting on behalf of customers. This includes investigating further if you don't have enough information to answer customer questions or resolve complaints, expediting resolution with other employees. Certain customer requirements are complex and require attention from more senior employees, relevant departments, Assess customer needs by actively and reflectively listening to and understanding their requirements. Doing everything possible to retain customers who want to cancel products or services through inbound or outbound communication channels. Grade 12 NQF5 R7000
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