Job Overview:

Reporting to the Managing Director and Company Share Holders. The Sales, Marketing / Production Coordinator is responsible for supporting and coordinating between the Sales and Production teams by providing administrative support

Minimum Requirements:

Matric, Grade 12 certificate
Valid Driver's licence
Microsoft Office proficient
Pastel preferred

Responsibilities:

Responsible for day to day sales enquiries from existing or potential customer – quotes, prices, product construction etc.
Manage and record all sales enquiries
Customer account creation via Pastel
Serves customers by selling product and meeting customers’ needs
Service existing accounts, obtains orders and establishes new accounts
Resolves customer complaints by investigating problems, developing solutions, and preparing reports through the production team
Expands sales in existing accounts by introducing new products that the production team may be developing
Keeps customers informed of their order progress by submitting weekly/ monthly outstanding order lists
Keep customers informed of delivery status for their deliveries
Travelling will be required for quarterly meetings with existing customers or meeting with potential new customers
Conception of new designs/packaging or changes to existing designs/packaging with new or existing customers
Submits manufacturing orders by referring to price lists and product literature
Posting of manufacturing orders into Pastel Accounting system
Checking that the sales balance and submitting monthly sales reports to Management team every month end
Submitting Sales Reps reports to Sales Team and Accounting Team
Keeps management informed by submitting weekly, monthly, and annual sales and production reports
Maintains professional and technical knowledge by continual meetings and updates with the production team
Liaise with logistics and customer in coordination with collection and delivery of orders
Provides historical records by maintaining records on customer sales and production tracking
General support to sales team and production team as required
Procurement of items instructed by Management team
Day to day administrative tasks, answering the telephone etc.

Key Skills and Competencies:

Time management and planning skill
Interpersonal, Written and verbal communication skills
Able to meet multiple project deadlines and demonstrate good attention to detail
Able to demonstrate an understanding of the needs of the customer
Able to work individually as well as part of a team
Ability to meet deadlines with minimal supervision
Knowledge of export compliance and logistics is an advantage but not a specific requirement
Customer service and Client relationships
Knowledge of graphics design is an advantage but not a specific requirements

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