team leaders & SME'S/2ICS or performance coaches with 12 months international BPO experience to dedicated, supportive call center supervisor who can coach and motivate call center representatives as they their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if required.
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned set KPI targets through performance tracking, coaching, and management Quality assurance as per strict development initiatives, including mentoring and coaching Monthly performance analysis reporting and feedback
with a background in Customer Service, Financial Coaching, Debt Management. Overview and Requirements: 2 environment - Listening to calls and Providing coaching and guidance to members of team Scripting Ability Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction
with a background in Customer Service, Financial Coaching, Debt Management. Overview and Requirements: 2 environment - Listening to calls and Providing coaching and guidance to members of team Scripting Ability Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction
with a background in Customer Service, Financial Coaching, and Debt Management. 2 to 3 years Team Leader environment - Listening to calls and providing coaching and guidance to members of team Scripting Ability Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction environment - Listening to calls and providing coaching and guidance to members of team Scripting Ability Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction
department. The duties will include; Onboarding, Coaching and Mentoring, Refresher Training and Reporting classroom training sessions • Proven knowledge in coaching & mentoring abilities • Ability to report
department. The duties will include; Onboarding, Coaching and Mentoring, Refresher Training and Reporting classroom training sessions • Proven knowledge in coaching & mentoring abilities • Ability to report
centre operations, customer service, financial coaching, and debt management is crucial. You'll lead by example, ensuring quality control in telesales, coaching team members, and managing customer interactions excellent customer service, drawing on financial coaching and debt management skills. Handle inquiries efficiently promptly and professionally. Team Leader : Lead and coach a team of specialists to ensure top-quality service centre operations, customer service, financial coaching, and debt management; Basic computer skills, including
centre operations, customer service, financial coaching, and debt management is crucial. You'll lead by example, ensuring quality control in telesales, coaching team members, and managing customer interactions excellent customer service, drawing on financial coaching and debt management skills. Handle inquiries efficiently promptly and professionally. Team Leader : Lead and coach a team of specialists to ensure top-quality service centre operations, customer service, financial coaching, and debt management; Basic computer skills, including
structures and team processes Coaching & Training: Ongoing Coaching & identification of training development needs Liaison and contracting with the coaching and training teams Contracted development plans