The incumbent will manage and support the Call Centre Agents in achieving required input and output standards client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Responsibilities: non-performers within Acceptable time frames. • Manage agents who do not meet required performance standards Environment • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of Coaching
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred System Ensure that team members complete mandatory training on systems and processes Ensure that bank guidelines levels Coach and guide staff Ensure that SOPs and training material are kept up to date Payments systems teams and shifts Relevant Diploma / Certificates / Training courses in Fraud Risk Management
dynamic Rental Sales Manager to lead our rental agents and drive the success of our rental operations management and maintenance, free gyms, business centres, pools, entertainment areas, and free Wi-Fi. We the rental department, leading a team of rental agents, and ensuring the successful leasing of apartments Management: Lead, motivate, and inspire a team of rental agents to achieve leasing targets. Provide guidance and and results-driven environment. Conduct regular training sessions to enhance the skills and knowledge of
dynamic Rental Sales Manager to lead our rental agents and drive the success of our rental operations management and maintenance, free gyms, business centres, pools, entertainment areas, and free Wi-Fi. We the rental department, leading a team of rental agents, and ensuring the successful leasing of apartments Management: Lead, motivate, and inspire a team of rental agents to achieve leasing targets. Provide guidance and and results-driven environment. Conduct regular training sessions to enhance the skills and knowledge of
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred System Ensure that team members complete mandatory training on systems and processes Ensure that bank guidelines levels Coach and guide staff Ensure that SOPs and training material are kept up to date Payments systems teams and shifts Relevant Diploma / Certificates / Training courses in Fraud Risk Management
i>Lead, motivate, and inspire a team of rental agents to achieve leasing targets.
relationships and policies with the reinsurers, creating training material and educate risk consultants on industry potentially lead to • Assisting with underwriting training • Decline excessive risks or imposes additional life underwriting and administration industry. Call centre experience would be beneficial. • Knowledge of
relationships and policies with the reinsurers, creating training material and educate risk consultants on industry potentially lead to • Assisting with underwriting training • Decline excessive risks or imposes additional life underwriting and administration industry. Call centre experience would be beneficial. • Knowledge of
effective, innovative and private healthcare centred training opportunities Foster a culture of continues (EXCO, Hospital Managers and HODs) to develop training programmes aligned to business need and overall
effective, innovative and private healthcare centred training opportunities Foster a culture of continues (EXCO, Hospital Managers and HODs) to develop training programmes aligned to business need and overall