responsible for providing comprehensive 1st and 2nd line technical support to our staff in our Cape Town office
Responsibilities:
User Support:Provide 1st and 2nd line support for all user IT issues, both face-to-face
Key Performance Areas
An IT/Telecoms company, based in Germiston is looking for an IT Support Engineer (2 nd Line Support) tol manage and support tickets as assigned. (Remote Support) Deal with all IT Tickets assigned To deal with IT Support tickets and enquiries to resolution within SLA Ensure SLA's of tickets assigned
We're looking for a German speaking 2nd line IT Support Engineer to join our team of problem-solvers do:
Possibilities.
We're looking for a 2nd Line IT Support Engineer superstar to join our team do:
Requirements:
software support (LAN & WAN)
- Provide 2nd line support to users on helpdesk
- Boardrooms and
r />- At least 3 Years Experience in 2nd & 3rd line support
1st line of support to production failures 2nd line support to sub-contractor failures Minimum of National
Patch management of Citrix systems 1st and 2nd line support - assistance and resolve escalations Matric
support related issues Potential to move into a 2nd line support position in the medium term Investigate product