maintaining high standards of professionalism and customer service Proven experience as a Collection Agent Excellent
maintaining high standards of professionalism and customer service. Duties may also include querying accounts
of a team • Ability to positively address customer service concerns • Ability to exercise good judgment
and administrative software and templates Customer services Timeously responding to all queries/complaints
quality and efficient professional end-to-end customer services and related processes. Maintain and enhance
controls to ensure the best and most professional customer service experience. Effective client relationship
quality and efficient professional end-to-end customer services and related processes. Maintain and enhance
quality and efficient professional end-to-end customer services and related processes. Maintain and enhance
JOB DESCRIPTION Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and