Microfinance Company seeks the services of a target driven Loans Call Centre Manager to manage and develop conduct) Monitor calls to ensure that dialogue with customers meets the required standard Ensure well maintained/updated Maintaining and improving customer relationships Creating and growing customer database Keep team updated Target-driven Financial acumen Leading a team Service orientated Good initiative Reporting Excellent
The service team at our client is the engine room of the business and is made up of multiple teams that The overall goal of the Service Team is to provide efficient and effective service delivery to clients. teams to ensure smooth and efficient service delivery Ensuring customer satisfaction SKILL SET AND DESIRED
The service team at our client is the engine room of the business and is made up of multiple teams that The overall goal of the Service Team is to provide efficient and effective service delivery to clients. teams to ensure smooth and efficient service delivery Ensuring customer satisfaction SKILL SET AND DESIRED
and vibrant player in South Africa's financial services industry. We're passionate about life insurance applying these same principles to create financial services products that better meet our clients' needs. SLA's adhered to. This includes ensuring that the service provided to internal stakeholders and external ensure capacity for continued task execution and service delivery and being accountable for all activities team of 15 Consultants • Monitoring workflow and service levels • Manage escalated queries process and ensure
and vibrant player in South Africa's financial services industry. We're passionate about life insurance applying these same principles to create financial services products that better meet our clients' needs. SLA's adhered to. This includes ensuring that the service provided to internal stakeholders and external ensure capacity for continued task execution and service delivery and being accountable for all activities team of 15 Consultants • Monitoring workflow and service levels • Manage escalated queries process and ensure
Investment/Portfolio Management Stakeholder Management and customer focus Planning and organizing Report writing skills Training, mentoring and coaching of Account Managers Customer Focus Stakeholder Management To effectively interact enhance the levels of service and communication to ensure the provision of client service excellence. Learning
coaching of Account Managers
Customer Focus Stakeholder Management
will be responsible for liaising with tenants, service providers, contractors, and property owners. Daily matters raised by property owners, tenants, and service providers within one day of receipt Attend to queries recommendations for service provider and contractor quotes Procure, negotiate, and conclude service provider and orders to service providers and contractors Inspect and accept work carried out by service providers Willingness to work additional hours as required Customer-focused attitude Competencies: Excellent written
allocation thereof to the correct General Ledger and customer and staff vendorÂ
accounts.
• Process
of paid supplier invoices to Travel external customers.
Internal Process
• the duties of the incumbent.
Customer Focus
• The incumbent will notify
associated with this position, managing supplier and customer expectations, serviceÂ
delivery and work
this role, Managing suppliers and customer expectations,Â
service delivery and work planning trai
Sandton area for a company within the Financial Services industry. Requirements: Grade 12/Senior Certificate or certification in Analytics from a reputable service provider Minimum of 3 years data analyst experience Competencies: Visual Studio Code Power BI Desktop and Services Excel Good knowledge of Microsoft 365 (Especially Attention to detail Financial acumen Problem solving Service oriented Reporting Responsibilities: Job Description: and using trends to forecast business trends and customer behavior patterns. Presenting technical reports