a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you Management). Xhosa and English speaking. 3 years call center experience. Team leader experience Responsibilities Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans
is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you Management). Xhosa and English speaking. 3 years call center experience. Team leader experience Responsibilities Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans
operations and minimizes disruptions for staff and students. · Compliance with Regulations: They ensure the transparency and accountability. 3. Supporting Staff and Students: · Ensuring Payroll and Benefits: School bursars environment for students. · Managing Student Fees and Financial Aid: They handle the collection of student fees ensures equitable access to education for all students, regardless of their financial background. 4.
provide support to the correspondence and walk-in-centre teams as and when required
Completing administrative NEG
Matric/Grade 12
6 months contact centre experience/client services experience
Excellent Ability to deal with complexity of different types of calls and clients
Ability to prioritise and function
collections meetings and oversee handover of terminated student accounts. Prepare consolidated trackers and ensure account payer complaints and maintain accurate student account information. Ensure queries are resolved
collections meetings and oversee handover of terminated student accounts.
collections meetings and oversee handover of terminated student accounts. Prepare consolidated trackers and ensure account payer complaints and maintain accurate student account information. Ensure queries are resolved
working at a Senior management level within a Call Centre of a large operation. 3-5 years' experience in across multiple campaigns within the outsourced call centre environment. 2-3 years' experience in managing
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