Identifying areas for improvement. Managing projects to delivery. General: Interaction with team members, operational competencies: Plan, manage and be responsible for own time management . Problem solving Teamwork Promoting quality Takes responsibility and accountability for own work and performance Comfortable working under pressure
Identifying areas for improvement. Managing projects to delivery. General: Interaction with team members, operational competencies Plan, manage and be responsible for own time management . Problem solving Teamwork Promoting quality Takes responsibility and accountability for own work and performance Comfortable working under pressure
and budgets to ensure resources/funding for the delivery of projects for the year that support business money.
service throughout the rest of the organisation and owning all tickets from cradle to grave Service Level Contracts are adhered to together with the Service Delivery Managers. Monitor and reports on service levels service support within the agreed service levels, and owns all tickets from cradle to grave. Ensure that technical Management and call Quality , to Manager and Service Delivery Managers. Documentation Ensure relevant documentation Client-oriented and cool-tempered. Valid Drivers' License and own reliable transport. Market Related
projects through staff augmentation and guiding your own work. Responsibilities: Lead and contribute to the their needs. Maintain high standards of project delivery, adhering to timelines and quality expectations
specialisation Drive customer-centricity - Identify delivery constraints, notify all stakeholders and escalate impact on other departments to support improved delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure the system is documented standards Drive customer centricity: -Identify delivery constraints, notify all stakeholders and escalate on what's right for AfroCentric and Customers -Owning operational decisions and knowing oneself -Entrepreneurship:
line with the agreed SLA Performance Management o Delivery of excellent business performance results though o Ensure quality of reports of subordinates o Delivery of consistently relevant, accurate and on time analysis and highlight key risks and opportunities. o Delivery of detailed Operational reports outlining performance Identifying areas for improvement o Managing projects to delivery • General: o Interaction with ops personnel, contact simultaneously Plan, manage and be responsible for own time management according to tasks priorities - Planning
line with the agreed SLA Performance Management o Delivery of excellent business performance results though o Ensure quality of reports of subordinates o Delivery of consistently relevant, accurate and on time analysis and highlight key risks and opportunities. o Delivery of detailed Operational reports outlining performance Identifying areas for improvement o Managing projects to delivery • General: o Interaction with ops personnel, contact simultaneously Plan, manage and be responsible for own time management according to tasks priorities - Planning
Executive. Purpose of Position: Manage the service delivery to customers in a seamless manner to meet and service delivery and customer experience. Build strong customer relationships and with all delivery organizations internal and external. Accountable to manage service delivery organizations and their contractual obligations required reporting requirements, SLA and other report delivery obligations as required and directed. Take ownership active experience managing operations and service delivery in customers environment of complex multidiscipline
Executive. Purpose of Position: Manage the service delivery to customers in a seamless manner to meet and service delivery and customer experience. Build strong customer relationships and with all delivery organizations internal and external. Accountable to manage service delivery organizations and their contractual obligations required reporting requirements, SLA and other report delivery obligations as required and directed. Take ownership active experience managing operations and service delivery in customers environment of complex multidiscipline