Support Troubleshooting Basic understanding of ITIL General understanding of IT concepts and terminology preferably
be done monthly to ensure excellent NPS scores. General Admin including: Schedule Management (Daily Timesheets)
for improvement. Managing projects to delivery. General: Interaction with team members, operational and
poor work performance-related incidents Execute general operational duties applicable to your area Matric
improvement o Managing projects to delivery · General: o Interaction with ops personnel, contact centre
Business case develpment Managing prjects to delivery General: Interactin with ops personnel, LCT personnel,
server configuration and application software General hardware installation and trouble shooting. Respond
Services Experience Customized report development General Support and Troubleshooting IT related qualification
experience advantageous • Computer literacy MS Office • General business process knowledge advantageous and knowledge
senior managers. Administrative Support: Provide general support including managing emails, maintaining senior managers. Administrative Support: Provide general support including managing emails, maintaining