dynamic and visionary Product Owner to lead the Customer Onboarding function at our esteemed client involved concluded ‘sales’ (new bank customers or new products for existing customers) through a seamless, efficient direction of customer onboarding, optimising commercial outcomes, and delivering a superior customer experience advanced and automated onboarding process that wows customers, maintains simplicity and intuitiveness, and is fintech industry, preferably with a focus on digital customer onboarding.
application. Provide support to customers via Live Chat and Emails Guide customers through the site and/or mobile offered Drive brand loyalty through a personalised customer experience Correctly escalate issues to internal welcome new customers and explains promotions and requirements of on-boarding process to customers Liaises departments (e.g. trading; finance) to ensure customer queries are resolved Easily navigate through multiple strong, in-depth product knowledge of our products Customer focus and adaptability to different personality
and resolve customer issues related to their platform.
dynamic and visionary Product Owner to lead the Customer Onboarding function at our esteemed client involved concluded ‘sales' (new bank customers or new products for existing customers) through a seamless, efficient journey. The team will design, build and run customers' first (and most complex) interaction with the direction of customer onboarding, optimising commercial outcomes, and delivering a superior customer experience advanced and automated onboarding process that wows customers, maintains simplicity and intuitiveness, and is
role, you'll provide technical support to their customers. You should have experience with databases, creating Troubleshoot and resolve customer issues related to their platform. Document and track customer inquiries and resolutions issues and ensure timely resolution. Respond to customer inquiries via email, phone, and live chat in a identify and suggest solutions to improve the customer experience. Excellent written and verbal communication
you passionate about cutting-edge technology and customer service? Do you thrive in a dynamic, problem-solving Africa Serve as the technical liaison between customers and Freddy Hirsch Group (FHG), addressing and knowledge to customers to maximize their use of our products. Work closely with customers and Original continuously improve our product offerings based on customer feedback and industry trends. Demonstrate strong Collaborative Culture: A supportive team dedicated to customer success. Competitive Package: Attractive salary
Sale Cape Town is HIRING Support and facilitate customers on a number of software platforms. Installation of POS systems and networks for new customers. Training of customer staff on point of sale system. Applicants
resonate with customers
Collaborate closely with the sales team to develop customized solutions for
resolve issues
Collect market intelligence and customer feedback to identify new opportunities
Analyze
for product development and enhancement based on customer feedback
Continuously enhance your technical
PowerPoint)
Strong sales acumen with exceptional customer interaction skills
High technical aptitude
relevant to customers
Collaborate closely with the sales team to create customized solutions for
resolve issues
Collect market intelligence and customer feedback to identify new opportunities
Analyze
for product development and enhancement based on customer feedback
Continuously improve technical knowledge
PowerPoint)
Strong sales acumen with exceptional customer interaction skills
High technical aptitude
developing delivery strategies · Design and deliver customer service solutions, systems and interactions aligned capability · This is a customer facing role working with internal teams and external customers, working at client delivery of new or enhanced products to achieve customer satisfaction through realization of business benefits