candidate will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment incidents and calls. • Communicate timelines with customers while adhering to our service level agreement for exceeding customer support service levels. • Maintaining a high level of professionalism and customer service deadlines • Acceptable Email etiquette • Acceptable Communication skills Experience and certification: • A high troubleshooting and critical thinking skills • Excellent communication and client-facing skills • Ability to learn
processes to establish a unified approach to communications
Essential Qualifications - NQF Level
Preferred Cert or Design
Minimum Experience Level
4 -7 years in Digital Copywriting experience
JHB000957-DS-5 Role: Snr Network Support Engineer (Level 3) Location: Illovo, Johannesburg A leading ISP technology. Experience required: Excellent communication and interpersonal skills Proficiency in network technologies such as VoIP, SIP, and unified communications. Strong understanding of network security principles to completion. Technical Support: Provide expert-level technical support and troubleshooting assistance
for the IT support team, while providing a high level of support and best practice knowledge to administrators learning goals of the school and ensuring high levels of uptime and availability, integration, and automation technologies such as VoIP, SIP, and unified communications. Analyse and identify root causes of risk and quantity indicators. Technical Support: Provide expert-level technical support and troubleshooting assistance Possess excellent oral and written communication skills Ability to communicate effectively with others both
life products (to subject matter expert level)
 fields.
at least 5 years on a senior project management level
marketing activities and assessment
• Communicate with corporate CRM regarding activities, planning
timelines
• Plan and implement CRM campaigns and communication initiatives
• Track performance of CRM
guest communication
• Implement communications process to keep track of all communication
•
PowerPoint and Excel, Outlook
Ability to communicate and liaise with internal and external customers
Ability to communicate at all levels
Proven verbal, written and telephonic
influence and broker conversation with executive level stakeholders to address cyber risk in financial Industry (PCI)/Data Security Standard.
player. He/she will also be expected to provide 3rd level product support and will be expected to perform projects timeously during UAT testing. · Provide 3rd level product support. · Working to analyse and identify standards. · Communicate effectively and clearly with PM/DM and the other team members. · Communicating and giving internal and external stakeholders. · Attending weekly level 10 and daily stand-up meetings. · Attending all under pressure. 2. Excellent verbal and written communication skills 3. Highly developed attention to detail
of discovering; validating; documenting; and communicating business-process-related knowledge through modelling; to interact with the business community at all levels, from facilitating design workshops and conducting for Process Engineering and works at the highest levels of abstraction, ambiguity, and complexity within Technology, processes and business needs in varying levels of detail within an area of speciality; and can workshops with business users (up to executive level) in order to gather requirements, generate ideas