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/>Logging of calls in the helpdesk system.
Resolution time for issues. Number of calls logged and
resolved. Client satisfaction scores. T
aking calls and troubleshooting issues.
Telephonic troubleshooting
licensing compliance. Skills in documenting processes, call logs, and service reports accurately for future
Conditions of Employment Act in relation to a Support Centre environment” Skills: Experienced and proficient motivated, competent, and performance driven NOC agents and NOC Administrators. - Facilitate on the job Conditions of Employment Act in relation to a Support Centre environment” Skills: Experienced and proficient motivated, competent, and performance driven NOC agents and NOC Administrators. - Facilitate on the job
solutions, based on defined standards from the Cloud Centre of Excellence (CCoE), from an Application and Infrastructure environment with corporate infrastructure or data centre environment to ensure effective implementation
Experience business objectives Following the user-centred design approach in designing journeys across all At least 8 years experience which includes user-centred design, interaction design, information architecture
solutions, based on defined standards from the Cloud Centre of Excellence (CCoE), from an Application and Infrastructure environment with corporate infrastructure or data centre environment to ensure effective implementation
Conditions of Employment Act in relation to a Support Centreenvironment"
agents and NOC Administrators. - Facilitate on the job
Conditions of Employment Act in relation to a Support Centre environment” Skills: Experienced and proficient motivated, competent, and performance driven NOC agents and NOC Administrators. - Facilitate on the job
effectively. 1 Support Calls: - Ensure that you assist 2nd line Support with all support calls that failover from does not wait on the line for someone to answer the call - To handle incoming technical support incidents issue is not resolved on the call, we need to track all support tickets. - Call customers to clarify incidents and service requests when tickets are logged. - Call customers with open or pending tickets to supply hours staff - Pending tickets - Ensure that you call the customer and confirm that the ticket has been
technician/branch/contractor within 30 minutes of call received Serve as the first point of contact for Satisfaction Maintain the abandoned call rate below 4% (Abandoned call report). Close 100% of customer queries