JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionali
JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. QUALIFICATIONS No formal qualifications needed. General Skills • Ability to prioritize workload, meet deadlines and perform mu
JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. QUALIFICATIONS No formal qualifications needed. General Skills • Ability to prioritize workload, meet deadlines and perform mu
JOB DESCRIPTION Assist Operations team with performance management Provides analysis for process improvement relevant experience in MIS/WFM JOB DESCRIPTION Assist Operations team with performance management Provides
JOB DESCRIPTION Assist Operations team with performance management Provides analysis for process improvement relevant experience in MIS/WFM JOB DESCRIPTION Assist Operations team with performance management Provides
As the BI Executive within a rapidly expanding debt collections contact center, you'll play a pivotal
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency Providing motivatio
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionali
JOB DESCRIPTION Generates schedules accordingly to meet the business requirements enabling superior customer service Monitors all dialer activities and leads while ensuring adherence to strategy Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on mult