background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets
supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience