you would also be required from time to time to assist in pre-sales activities like demo's, project scoping capture and/or work effort duplication, etc. Map customers' information flow between systems and or processes
engage with customer administrators to implement, maintain, and support the products in the customer environment environment. This is a customer-facing role with daily engagements either in person or remote
Implementation
implementation projects
Consultation to ensure customer environment readiness
Configuration and deployment
product
Discuss environment requirements with customer technical specialists including:
Storage
projects
Product Support
First contact with customers on support related issues
Potential to move
to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within Centre environment dealing with international customers. Valid driver's license and own transport. Ability
ability to work independently. Key Responsibilities: Assist managing and maintain Microsoft Active Directory administration, and domain controller configuration. Assist maintaining DNS infrastructure and ensure proper servers. Assist implementing and manage Privileged Access Management (PAM) solutions. Assist configuring for Microsoft Exchange server and email systems. Assist managing and administering SQL databases, including
responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the achieve the First Call resolution rate defined per customer The First Line Support Engineer must analyse the for customers, Engineers must therefore be customer-focused and must strive to return the customer to accurate request capturing Accountable to confirm customers' information Update the call at least once a day
technology. Ability to communicate clearly across customers, teams, and executives. Analytical skills with Pre-Sales and Post Sales is at least 30% - 40% customer facing and 60% -70% internal, managing success information technology (IT), responsible for overseeing customer's IT infrastructure, with the priority on Microsoft critical in ensuring that the teams are managed of customer's optimal IT systems are operating effectively existing features c. Delivering and delivering on customer roadmaps d. Leading and managing project schedules
configure, and deliver solutions tailored to meet customer requirements. Create supporting documentation resolution, and troubleshooting for customer solutions. Understand customer needs and collaborate with team Implementation Microsoft Dynamics CRM Customer Relationship Management (CRM) Customer Engagement Software Development
Integration ETL Development:
effectively communicate with internal and external customers across all areas of responsibility including but performance, scalability, and integrations.
client sign-off – Assist when needed in pitches and client presentations – Assist the team of designers