management, etc. Excellence: Consistently maintains high level of activity and productivity; sustains long working
management, etc. Excellence: Consistently maintains high level of activity and productivity; sustains long working
is advantageous. The role spans strategic epic-level work to user stories and functional acceptance testing
successfully Ability to function at an operational level and work well within a team Always communicate within
successfully. Ability to function at an operational level and work well within a team. Always communicate
providing management with frequent status and service-level reports. Strategic & Operational Support: •Develop
Communication: Collaborate with stakeholders at various levels to ensure clear communication, manage expectations
optimisation Review, improve, update and implement service level agreements with vendors and internal service providers
optimisation Review, improve, update and implement service level agreements with vendors and internal service providers
that work is carried out within agreed service levels and in accordance with department guidelines. Perform