terminals to customers (merchants) Telephonic support to merchants MINIMUM REQUIREMENTS: Matric Technical offering telephonic support to Merchants Previous experience in a technical helpdesk 2 to 4 years experience
and respond to technical queries through the IT helpdesk system, ensure that anti-virus software is installed installed, configured, and regularly updated, and support and maintain Windows Workstation operating systems system maintenance, security management, and user support. Requirements: CompTIA A and Network certifications
server farm Provide 1st & 2nd line technical support to users nationally Oversee back-office administration & Remote Support: Provide support to all users in the Group, be it physical or remote support Backups: Device Support: Support hand held and tablet devices on wireless network Configure and support hand held on information security issues Support levels: Share 1st line support with IT Administrator Handle all all escalated 2nd line support Handle all 2nd line support across all branches General: Provide technical
Paracon Treasury Technologies Support Specialist Are you on the hunt for your next challenge? Our client space is on the prowl for a Treasury Technologies Support Specialist to join their team. Key Responsibilities: Responsibilities: Handling Second Level Technical support to both internal and external Treasury Systems Clients Resolving complex client queries. Analysing technical support issues. Importing client data. Modifying database least 2 years working experience in a Technical Support role preferably at a Fintech Company Minimum Requirements:
Maintenance, Office Maintenance/Support and Auxiliary Technical Support Services to the World Sports Betting Exchange e-mail administration Branch infrastructure support (WiFi, network, PCs, cameras etc) Footage for security betting platform implementations (retail) Office Support: Assisting staff with IT queries related to their with website technical queries Anydesk remote support for all staff Sourcing IT equipment Branch management management access (retail pages) Turfsport support (Wagering Software Moving events, archives, pending tickets
Excluding software that requires outsourced support Provide support for any IT related issue as direct by management through CRM (service desk tool) Provide hands on support for other IT teams, i.e. Linux team Undertake other other tasks as assigned by management Provide support for all IT related projects (out of hours working Performance Areas Technology Skills: Desktop support 1 and 2nd line support Performs IMAC (Install, Move, Add and Microsoft Windows OS 1st and 2nd line support Microsoft Office support Understanding of Microsoft Exchange/Server
the research and other activities necessary to support its academic objectives. In addition, WHC offers regular SQL queries on the database systems Provide support and project administration for REDCap and related regular SQL queries on the database systems Provide support and project administration for REDCap and related metrics and identify areas for improvement Monitor support requests via the divisional ticketing system, resolve the correct agent Provide level 1 to 3 end-user support Perform routine account creation for staff and
the research and other activities necessary to support its academic objectives. In addition, WHC offers regular SQL queries on the database systems Provide support and project administration for REDCap and related regular SQL queries on the database systems Provide support and project administration for REDCap and related metrics and identify areas for improvement Monitor support requests via the divisional ticketing system, resolve the correct agent Provide level 1 to 3 end-user support Perform routine account creation for staff and
Service Desk Engineers provide IT end-user support on various components of an IT environment, including but not limited to, hardware support, software support and network support. Being the first point of contact resolutions in a timely fashion. Provide support to clients on all supported applications. Provide regular updates
report specs and reports After implementation support to clients, either telephonically, onsite or remotely On-site consulting and ad-hoc telephonic support. Telephonic support (TS) Also responsible for on-site consulting consulting and ad-hoc telephonic support. Over the shoulder training. Each consultant's schedule is planned Client emails (Daily) Sage CRM implementation & Support experience is essential SAGE CRM certification must. 3 - 5 years SAGE CRM implementation & support experience Good Microsoft SQL knowledge Visual