business objectives and delivering exceptional customer services. · Experience in directly delivering large
Account(s), delighting the client(s) with good customer service in all aspect of administration and delivery add value, provide support and excellent customer service, in order to grow existing accounts. KEY RESPONSIBILITIES:
behaviour Customer relationship management Customer service management Ability and willingness to travel
our technical support services for our customers and service partners. Here's what you'll be diving into: and maintaining robust relationships with customers and service partners. Your problem-solving skills are
through with team and relevant stakeholders. CUSTOMER SERVICE & TCF Maintain as high level of service service to customers (internal and external) according to the service standards as set by the company. Ensure
and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle
• Communicate timelines with customers while adhering to our service level agreement for issue response/resolution and retention by meeting and exceeding customer support service levels. • Maintaining a high level of of professionalism and customer service at all times. • 24x7 standby. • Manage and perform code deployments
assessed through customer feedback.
facilitating the management of customer accounts • Working on escalations within Service Level Agreements • Attend
business objectives and delivering exceptional customer services. Experience in directly delivering large IT