systems installation and crisis management when called upon. • Collaborate with IT and departmental teams nurture a support-rich ecosystem that thrives on mutual assistance and shared success. • Embrace the responsibility • Expect a high-energy work environment that may call for non-standard hours and swift responses to IT
(advantage) Min 3 to 5 years working experience in the call centre industry is a must Display a strong technical
maintenance at Data Centres Gambling – 0800 Services: FreePBX extension management / manage call recordings Cloudflare
accounted for. Keep the asset register up to date. Log calls with external providers where and when necessary technical support to the Theatre and Fine Arts Centre. Relocate, install, set up, and configure technology Manage support calls by providing continual feedback, timely resolution, and follow-up calls subsequent to
individuals who value teamwork, creativity, and mutual support. Recognition and Appreciation - Your contributions
Digital/Design space. Skills and Attributes: User-centred design experience Highly proficient in design and teams including product development and the contact centre. A flexible approach as you'll be required to work
and Consulting experience with preferably Data Centre Infrastructure and ICT environment Architectural Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
escalate accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
of SLAs.
Why