Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is when appointed resources for this role are not available. Remain constantly up to date and fully conversant (application support). Good understanding of call centre environments and equipment. Good understanding
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within
looking for a Data Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery and effective delivery of services within a Data Centre environment. The position involves overseeing the experience in service delivery management within a Data Centre / Telecommunications environment, with essentially role or equivalent. In-depth knowledge of Data Centre operations and technologies (Preferred). Excellence
particularly those with inbound or outbound call centres. As a member of the Unified Comms Team you will
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership
servers
sending through your CV as we have many roles available and could possibly find another great opportunity
system integration and constructing a highly available architecture. You will have the opportunity to
Ideal:
client's galactic universe. If you feel that this is a call to you, apply now and let us assist you in finding