We require candidates that play a crucial role in providing technical assistance and support to our clients regarding network-related issues. You will be responsible for monitoring, troubleshooting, diagnosing, and resolving network problems to ensure our clients' systems operate efficiently. Majori
Job Description:
Senior QA Analyst / Tester (Automation) overseeing the testing process to ensure the quality and functionality of software applications. This includes creating and executing test cases, identifying defects, and collaborating with developers to resolve iss
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With a reputation for excellence in the aviation/airline industry, we are dedicated to ensuring our passengers have a
Management (IDM Group) has an exciting vacancy available for a Business Analyst. The business analyst’s business analysis capabilities Predominantly call centre environment with complex processes
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Identify and escalate persistent incidents. Must be available to provide after-hours Standby Support. Develop Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service
Requirements: Minimum L3 Data Centre Technical skills Client facing Data Centre design and architecture (Cloud/Hybrid
(preferably in the contact service centre industry: in-house centre within airline industry or international Exchange 2003, Soft Grid 4.1 or later, System Centre configuration manager (SCCM).
for clients and vendors, accountable for taking calls, chat
requests or tickets and handling resulting
respond to tickets
-Provide client with a first call resolution, where possible, leveraging standard
such content, when relevant articles are not available
-Provide timely updates to clients, when
Other information
and security Data governance and security IT availability, resilience, and redundancy Systems analysis production environment such as Cloud and/or Data Centres Procurement and IT asset management KNOWLEDGE: