are priority. Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop are priority. Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop
Cisco and general networking Managing support tickets from Cisco LAN, Meraki and ISE customers General Cisco and general networking Managing support tickets from Cisco LAN, Meraki and ISE customers General
shooting steps in our internal knowledge base or ticketing system
troubleshooting steps in the internal knowledge base or ticketing system
troubleshooting steps in the internal knowledge base or ticketing system Mentor and coach junior support engineers
shooting steps in our internal knowledge base or ticketing system Communicate effectively with customers
shooting steps in our internal knowledge base or ticketing system Communicate effectively with customers
troubleshooting steps in the internal knowledge base or ticketing system Mentor and coach junior support engineers
priority.