maintaining a high level of customer satisfaction. This includes overseeing service level agreements (SLA's) business objectives. Monitor and manage service levels, ensuring compliance with SLAs and KPIs. Lead and
internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template
internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template
on-site and remote work. EXPERIENCE LEVEL: Junior : 2- 3 Years Mid-Level : 3 - 4 Years Senior: > 5 years
performance levels Ensure that the platform is engineered to be secure and meet service level objectives
- Ensure that technical debt levels are always kept under control and that re-factoring technical stakeholders to the development of Service Level Agreements (for inclusion into Service Catalogues)
industry
transformation. Strong presentation skills at all levels (viz. executive level and operational): Ensuring effective scope. Be a strategic thinker at business and IT level. Be able to conduct analysis of department's strategic
issues raised by the business Maintain appropriate levels of procedural documentation Adhere to appropriate (recommended) Problem solving exposure at business level Commitment to performing routine as well as investigation/analysis hours if required Highly organized with a high level of customer focus Excellent time management Accurate
tools.
skills to work effectively with stakeholders at all levels
Qualification: