field work might be required to assist with support calls.
experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position expand their careers in IT, including substantial training and certifications over the first year of employment qualification.
for financial systems. If you're ready to take centre stage in their dynamic team, this is your moment
Monitoring and completion of all DBA related ServiceDesk calls
- Backup setup and monitoring
- Participates
Participates in providing 7-day/24 hour on-call support
Essential Requirements
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LTE routers for betting •Call outs to the branches and be part of an on-call roster •Computer repairs
how they want and manage everything themselves. We call it Freedom. About the Job No network is the same: the customers cloud-based PBX , troubleshooting call quality issues, or ensuring a smooth number porting essential for this position. For your on-the-job training, aka on-boarding, you'll be expected to be proactive months), you'll be sending lots of emails and be on calls that can take up a good chunk out of your day. This number porting requests: Taking inbound support calls. Proactively assisting customers with their questions
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities utilization for all users, providing relevant training where necessary. Maintain documentation for all down time) Experience with Policies, Procedures, Training, Compliance requirements. Remote Support Desirable
clients in the UK, SA Europe, US, and Asia. (On-Call Rota)
side. Characteristics must include an ability to train and review junior developer's code as well as demonstrate within a remote working environment using video calls Able to remain calm under pressure Analytical thinking