Cape Town City Centre
field work might be required to assist with support calls.
Diploma, degree, relevant qualification
Takes service calls and performs incident specific activities as directed by the Call PlannersPerforms
software installationsTakes routine service calls and performs basic maintenance and support.Responsible
troubleshoot and resolve incidentsProvide shift end report either verbally or written to leadership
expedite a resolution of a ticket.Managing calls, emails and tickets at the services desk and provide
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Cape Town City Centre
Negotiable
performance result for any abnormalities, logging calls and following up with service providers and regions
support to staff.
Conduct hand-over at shift rotation.Monitor and manage network.Manage
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Freerecruit
Kloof Street
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
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Statuere
Cape Town City Centre
be required to work beyond office hours – some nights and weekends – as required by the needs of the
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Cape Town City Centre
Negotiable
support to staff
• Conduct hand-over at shift rotation.
• Monitor and manage network
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Cape Town City Centre
and support to staff
Conduct hand-over at shift rotation.Monitor and manage networkManage
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Cape Town City Centre
Exposure to user experience design and human-centred analysis and design is advantageous.Knowledge
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Cape Racing, Brand Of Kenilworth Racing Ltd.
Kenilworth
LTE routers for betting •Call outs to the branches and be part of an on-call roster •Computer repairs
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Cape Town City Centre
Negotiable
Effective time and call management to support contractual objectives.Effective use of Call Management
services.Ensure effective resolution of calls within agreed timelines at expected service quality
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