Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers.
The Role:
In this companies, as well as supporting our valued external customer base.
Experience:
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers. The Role: In this role, you'll be the go-to person supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering mail routing, and account management Logging customer queries and updating tickets with SLA time Remote (2016/365) Familiarity with on-prem and hosted email services like Office 365 & G-suite Advanced Networking
comprehensive understanding of the company's products, services, and solutions
Stay informed about industry
into customer-relevant benefits
Collaborate closely with the sales team to create customized solutions
resolve issues
Collect market intelligence and customer feedback to identify new opportunities
Analyze
for product development and enhancement based on customer feedback
Continuously improve your technical
PowerPoint)
Strong sales acumen with exceptional customer interaction skills
High technical aptitude
operational processes of prospective and actual customers in the Healthcare space and the development of on the workflows and operational processes of customers. The BPA will then determine and document the The BPA also works with the deployment team and customer support team to support deployment activities high-quality products. They offer web services, integration services and high-quality mobile solutions in infrastructure is built on top of AWS cloud hosting services. Key Responsibilities: Product team and Business
maintain client Microsoft 365 environments including services such as Exchange Online, SharePoint, Teams, etc level of escalation for the Service Desk attending to more intricate service requests or requests which Server Virtualization and security hardening. Customer Service experience Education and Training Grade 12 support of Microsoft 365 tenants on behalf of customers. The position responsibility requires independent Some level of Technical Pre-Sales assistance to customers is expected. Other Duties as required Personal
skills are required to guide customers through situations, providing customer satisfaction. This may often
and the other will be out in the field providing customer support.
supporting the design and technical development of new customized solutions. Critical to the success of successful
candidates will be the ability to develop strong customer relationships to solicit and identify business
teams (including Customer Service and Technical Development) to improve the entire customer experience.
staying abreast of market trends Essential to be custom service orientated Excellent eye for detail and proof-reading submit for processing and dispatch Ensure all customers are answered from the enquiries Managing the sales company products on Takealot, Amazon and similar customers, uploading products and images for approval, maintain all registered domains are renewed Handle all customer queries e.g. troubleshooting, price queries, complaints
staying abreast of market trends Essential to be custom service orientated Excellent eye for detail and proof-reading submit for processing and dispatch Ensure all customers are answered from the enquiries Managing the sales company products on Takealot, Amazon and similar customers, uploading products and images for approval, maintain all registered domains are renewed Handle all customer queries e.g. troubleshooting, price queries, complaints
technical support and troubleshooting assistance to customers via phone and email