unauthorized access.
role in providing top-notch support to both our internal staff and external customers. The Role: In this
Forum
present (as required) at the following meetings: Internal & External audit meetings Group IT Audit &
overseeing the Business and System Analysis, Helpdesk (Internal and External), Testing and Infrastructure, and
customer service approach to the users (Advisers and internal business) of the CRM platform. Along with the
requirement analysis and decomposition, design, internal testing and documentation of the integrations
resolutions and troubleshooting steps in the internal knowledge base or ticketing system
Incidents and Queries – Provide Level 2 support on internal systems and external integration incidents and interest of the business e.g. management of risks, internal controls, security management, etc. Ensure effective