backup to supply department and ensure achievement of all internal and external needs.
To ensure that all network elements are monitored on a 24/7 basis.
• Capture all network incidents
on the FMS
• Report, handover and escalate all network faults according to NMC Fault Handling and
prescribed service level agreements
• Hand over all relevant network incidents to operational support
Support Assist with coordinating of projects Ensure all auxilliary data systems are secure and functioning Ensure that all Power Bi dashboards in the Ops Data scope are maintained Ensure that all data related
ensure that KPIs are managed Prioritise and scope all projects in operation Ensure that auxiliary data that all Power BI dashboards are maintained Develop and scope process improvements Process map all processes reporting templates Data housekeeping Ensure that all data related OKRs are driven in the operations environment ensure smooth running of new campaigns Ensure that all projects are defined with clear outcomes and timelines
Metis Ware Supply first line IT support • Logging of all Incidents and Service request according to ITIL standards outstanding tickets • Ensure all outstanding open tickets are closed in time • Managing all teams breaching tickets Respond to all customers within the SLA timeframe in accordance to priority level • Ensure all oral and
methodologies Advanced project delivery including all aspects of program/project management Experience to communicate effectively and tactfully across all levels of the organization Excellent negotiation methodologies Advanced project delivery including all aspects of program/project management Experience for clients Advanced project delivery including all aspects of program/project management Previous P&L to communicate effectively and tactfully across all levels of the organization Excellent negotiation
ve and ensure all email and verbal faults are logged on the ticket system.
o ensure that all network elements are monitored on a 24/7 basis.
excellent communication skills DUTIES: Responsible for all ecommerce online activities for the business-to-business orders, submit for processing and dispatch Ensure all customers are answered from the enquiries Managing quantities available Ensure all registered domains are renewed Handle all customer queries e.g. troubleshooting
excellent communication skills DUTIES: Responsible for all ecommerce online activities for the business-to-business orders, submit for processing and dispatch Ensure all customers are answered from the enquiries Managing quantities available Ensure all registered domains are renewed Handle all customer queries e.g. troubleshooting