The Quality Assurance Analyst is responsible for developing and supporting the planning, design, and units to perform and validate test cases based on quality and system requirements. You will be responsible ensuring that the end product meets the minimum quality standards, is fully functional, reliable, and meet user's expectation. To be successful as a Quality Assurance Analyst, you should demonstrate strong attention candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive
client, a leading agribusiness, seeks an IT Quality Assurance Analyst at its Corporate Services Division Pretoria, who will be responsible for ensuring the quality of software and IT systems through thorough testing with developers and stakeholders to ensure high-quality IT solutions. Responsibilities and Duties Plan and oversee product inspection and testing for quality and conformance to specification and deliverables managers) to identify system requirements Track quality assurance metrics Provide feedback and recommendations
Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team.
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Calling all Mid-Level Quality Management Maestros in The Telecsoms space Are you someone who thrives thrives on ensuring every aspect of quality management is meticulously handled? If you're passionate about driving ICT innovator) is currently seeking a Mid-Level Quality Management Specialist to join their dynamic team service improvement. Develop and implement quality assurance standards and processes. Streamline reporting industry standards. Business diploma/degree in quality management, engineering, or related field. At least
Qualifications
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
Report on breakeven points by products, work centres, and factories. Report on margins by product and databases. Provide quality assurance of imported data, working with quality assurance analysts if necessary
incidents by clients. Leave every caller with the assurance that their issue and or query will be attended Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager and Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
while continuously striving to improve service quality and efficiency.
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