Quality Assurance Call Centre Jobs in Sandton, Gauteng

Quality Assurance Analyst - Sandton

 Catch

Sandton

individual will play a crucial role in validating the quality and reliability of our software solutions. The

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Call Centre Agent

Sandton

 Market related

further expansion, we currently have the role of Call Centre Agent.

Purpose of the job:

Ensuring Applying customer service/care principles to all calls

Working with People

Ability to learn grasp information

Minimum 1-year previous call center experience (Preferred)

Excellent listening

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Quality Assurance Analyst Woodmead, Sandton

 Talent Guru International Ltd

South Africa

detail-oriented and analytical Quality Analyst to join our team. The Quality Analyst will be responsible that our products or services meet established quality standards through rigorous analysis, testing, and improvement in quality processes • Conduct thorough analysis of product or service quality through data and interpretation. • Develop and implement quality assurance procedures to ensure adherence to established cross-functional teams to establish and maintain quality metrics and benchmarks. • Provide feedback and

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Call Centre Team Manager Sandton

 Nutun

Sandton

experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Responsibilities: Environment • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of Coaching

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Team Leader: Fraud Analysis (bank Call Centre)

 Talenco Recruitment Specialists

Sandton

existing systems and develop solutions to improve the quality of systems Manage escalations (high risk / significant centric throughout case lifecycle Monitor the quality of investigations and that root cause analysis investigation Ensure that the team maintains high quality data capture, updates, attachments, and financial

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Call Coordinator

Sandton

 Negotiable

Innovators Thrive!

We are seeking a Call Coordinator with strong communication skills do:

• Call Management
• SLA Reporting
• Productive Time
• Call Escalations
• Call Escalations
• Call Updating and Quality Assurance

Your expertise:

• Minimum Minimum 1 – 2 years Call Coordinator Experience
• Microsoft Office Knowledge
• Basic IT

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Senior Contact Centre Agents

 Freerecruit

Central Johannesburg

● Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending supervision of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage

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Project Manager - Infrastructure & Data Centre Specialist

 Praesignis Ltd

Sandton

for a Project Manager - Infrastructure & Data Centre Specialist to join their team This is a Hybrid related to a move of infrastructure between Data Centres. To plan; direct and co-ordinate the activities infrastructure. Escalates impediments, manages risk, helps assure value delivery and helps drive continuous improvement

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Wellness Assistant- Clicks Barlowpark Lifestyle Centre

 Clicks Group Limited

Sandton

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty. Job Objectives: To deliver exceptional customer service through in-store visibility and proactivity to

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Quality Engineer - Group Parts (temp) Market Related

 Staff Unlimited

Sandton

Temporary Group Parts Quality Engineer in the Group Parts Distribution Centre, NSO - Centurion Duties Duties include: To implement the Kassel K –VO-Q Quality Management Objectives in Group Parts, as well as optimizing conformance to the group quality standards, in order to meet the Distribution Centre delivery schedules, Dealer supplied parts via BeOn system Claim process of quality complaints to local suppliers via KPM-Halle system for critical local suppliers Establishment of quality targets & Technical Factors with local suppliers

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