known errors in systems and services are being attended to and escalated
systems which includes access systems, time and attendance as well as CCTV. Manage daily backup and recovery
Sub-Sahara Africa) as needed to meet with clients and attend industry events Key Performance Areas: Administrative
Sub-Sahara Africa) as needed to meet with clients and attend industry events Key Performance Areas: Administrative
beyond the scope to L3 support. Regularly update and attend to all customer UNA queries and follow UNA process record of VIP support A and N certified Excellent attendance and punctuality are required Own vehicle (essential)
and patches that apply to the environment
tasks and assess level of attention required for attending to new tasks. • Prioritises new tasks logged based
perform configurations, action installations and attend to break/fix events. Own larger portions of an
implement an Always On maintenance strategy
• Attend to club requests, complaints and queries and monitor
consultants with problems at clients. Schedule and attend regular meetings at clients. Will be responsible