and services provider. The successful incumbent will be accountable for the delivery of services that that meet and exceed customer expectations through the effective management of people, process, and technology IT services by continually improving technology, service delivery, cost efficiency, and customer satisfaction
Key Performance Areas:
and services provider. The successful incumbent will be accountable for the delivery of services that that meet and exceed customer expectations through the effective management of people, process, and technology IT services by continually improving technology, service delivery, cost efficiency, and customer satisfaction satisfaction. Key Performance Areas: Customers Design and Develop Continuous Improvement and Innovation Operations and Business Units Other Practices and Service lines Peers within the Business Unit All stakeholders
Online, SharePoint Online, Teams, and other related services. You'll be responsible for designing, implementing cloud environment, specifically focusing on M365 services.
What you’ll do:
employees are focused on exceeding customer expectations for service, quality, cleanliness and values. organizational goals.
Analyse market trends, customer feedback, and competition to identify opportunities of operational assets.
Speed of Service
Monitor and analyse key performance related to speed of service, including order processing time, delivery timelines, and customer wait times.< in operational processes that impact speed of service.
Work closely with operational teams
employees are focused on exceeding customer expectations for service, quality, cleanliness and values. organizational goals.
Analyse market trends, customer feedback, and competition to identify opportunities of operational assets.
Speed of Service
Monitor and analyse key performance related to speed of service, including order processing time, delivery timelines, and customer wait times.< in operational processes that impact speed of service.
Work closely with operational teams
business objectives and delivering exceptional customer services. · Experience in directly delivering large large IT transformation programs to customers · Involvement in co-creating technical solutions, project implementation Experience in Banking, Financial Services and Insurance domain customers · Experience working as a senior senior client/account management in a professional services/consulting organization to include managing an Experience in Banking, Financial Services and Insurance domain customers · Experience in directly delivering
successful applicant will be reporting to the Assistant Service Delivery Manager (JHB) or their nominees at GAAP solutions for the hospitality industry Training of customers on installed computer systems and software programs outs relating to installed software programs on customers' site Support, troubleshoot and resolution of installed HARDWARE on customers' site Programming of software to work in customers environment Finding solutions and adapting software for best use within customer environment Minimum Requirements: IT qualification
about our solutions , present them to potential customers and create both technical proposals and financial prospective customers . Lisase with the Pre-sale ,Professional services team as well Channel services to ensure
(RFQ) and/or consultation with new and existing customers. The requirement is also to support general managers BI Platforms (PowerBI and/or Tableau) for key customers. The individual must be comfortable working with will also provide Supply Chain Consulting services to customers in the form of Big Data Analytics, Supply Optimisation as well as Inventory Optimisation Services. The individual must be able to manage several translating their requirements into value adding services. Grade 12 Degree or diploma in Industrial Engineering
sales etc.) Customer service – daily communication with customers to answer and resolve customer queries queries. Customer Relationship Management – build retention and acquisition strategies to build customer database database and segment customer communication. Work closely with web development and technical teams to assist improvements. Customer User Journey Development and assessment – be able to monitor and build customer journeys conversion. Daily communication with third-party service providers (couriers, warehouse, other business