- Provide post-go-live support and handle tickets and tasks within defined SLAs.
- Participate
technician, you will respond to all assigned Helpdesk tickets regarding hardware, software, and networking. You
Team, Merchants Department, Impacted Call Centre Agents.
all support calls are attended to and that all tickets are resolved within the SLA. • P1 & P2 issues hours) • Ensure frequent updates are captured on the ticket for visibility to all parties. Must have Experience
channels such as phone, email, Freshdesk support tickets • Ability to provide step-by-step technical help inclusion. Accountability • Ensure his/her support tickets are completed correctly and timeously. • Completion
Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation sessions
and manage your work record via regular time and ticket/ task time entries. Provide guidance and training
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments
support.
- Interact with clients, handle tickets within defined SLAs, and troubleshoot system issues