Matric and 3 years Customer Support / Internal Sales experience is essential
Experience in a Medical Environment is essential
Duties
Attend to sales order for various hospitals or medical practices
Attend to communication and all administration from p
Africa, requires an experienced Customer Support Agent. This position is based in Midrand. Please do not
Africa, requires an experienced Customer Support Agent. This position is based in Midrand. Please do not
suitably qualified and experienced IT Service Desk Agent. Reporting to IT service desk manager, the incumbent to structure an annual bonus. IT, Service, Desk, Agent
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
management) Analyse and resolve problem tickets Resolve incident tickets Plan and execute infrastructure lifecycle
and successful.
· Following up on incident tickets to make long term improvement.
· Actively
making suggestions to reduce the number of problem tickets.
· Proactive improvements in daily IT operations
management) Resolve incident tickets. Analyze and resolve problem tickets. Experience with technical documentation
rentals and the 2nd candidate will be in for sales agents (selling solar systems). (Rental property) Not sales property, maintanence, inspection. (Sales Agent) Not limited to: sourcing clients, selling of the
rentals and the 2nd candidate will be in for sales agents (selling solar systems). (Rental property) Not sales property, maintanence, inspection. (Sales Agent) Not limited to: sourcing clients, selling of the